Our Privacy Policy

This privacy policy has been compiled to explain how Samepage Travel protects the personal data of users of its website. We understand that privacy is important to you, and we are committed to making all reasonable efforts in protecting the personal information you provide us through our website.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal data in accordance with our website.

What personal information do we collect from the people that visit our website?

The type of personal data we collect will depend on which travel services you purchase on our website.

For example, when purchasing an air ticket, you may be asked to enter your name, date of birth, nationality, passport number, and payment details like your credit card number and card expiry date. To facilitate the delivery of our travel services to you, we may also require contact information such as your phone number, and email address.

In the case when we are unable to collect your personal data, we may not be able to provide you with the travel service or product you have requested for.

To ensure a better user experience, we also collect information from you when you enter information on our site to subscribe to our mailing list, fill out a contact form, or provide us with feedback.

How do we use your information?

The personal data you provide on our website will be used exclusively for providing you with the travel service or communication you have requested. We do not pass any of your personal information to third-party organisations and/or individuals, except with your express consent.

We may use the information we collect from you in the following ways:

 To allow us to better service you in responding to your customer service requests.

 To process your travel service transactions.

 To send periodic emails regarding your order or other products and services.

 To follow up with you after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. This can be done through your browser settings. Turning your cookies off may result in some features that make your site experience more efficient not functioning properly.

Third-party links

Occasionally, at our discretion, we may include links to third-party travel products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

90 Lorong 23 Geylang
#06-01 Agrow Building

Singapore, 388393



Last edited on 2017-08-14

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